Government resolved 94 percent of complaints received on Delhi’s green App: Gopal Rai


New Delhi: Delhi Environment Minister Gopal Rai said that government has resolved 94 percent of complaints received on Delhi’s Green App so far and it is working smoothly to resolve pollution complaints

“As of now, 42,147 complaints have been received on the app, with over 39,438 of them being resolved and the maximum number of complaints have been lodged about MCD, DDA, and PWD,” the minister said in a press conference here on Tuesday.

Gopal Rai said that the most important link in the Summer Action Plan in Delhi Green App and Green War Room. Because the Green War Room directly connects 20 million people of Delhi in the war against this pollution.

“Through the app, any resident can file a pollution complaint with the war room. The government uses it to take further action. The Green War Room teams are keeping a close watch on all the recorded data of the Anti Road Dust and Anti Open Burning campaign. Based on which the deployed teams of all departments are taking appropriate steps.” he informed.

Talking about the data released, Environment Minister Gopal Rai said, “According to the data received through the Green Delhi app, most of the pollution related complaints include potholes on the roads, illegal dumping of garbage on the roadside, road dust, construction and dumping of demolition waste, dust pollution caused by construction or demolition.”

While highlighting the merits of Green App, he said, “Till last year this app was available only on Android phones, today it is also available for iPhone (iOS) users.

The app is a joint platform of 29 departments of Delhi. All complaints received on Green Delhi App are jointly processed with all the concerned departments.

There are mainly three types of surveillance in the Green War Room for which different monitoring centers have been engaged. The reports of those centers are monitored daily from the war room.

The Environment Minister said, “The DPCC engineers collaborate with the Green War Room to take action on the ground and track it. In addition, there are 70 Green Marshals assigned to this war room who serve as a task force.

“Whenever a pollution complaint is received, the Green War Room’s concerned department is notified. The concerned department sends a message to the Green War Room after fixing the issue. After that, the Green Marshal task team goes to the ground and verifies whether the matter has been fixed or not” he said.

In a bid to reduce pollution, the Delhi government launched the ‘Advanced Green War Room’ and ‘Green Delhi App’ app in October 2021.

Using the app, people can send in their complaints about the problems linked to 10 kinds of pollution throughout the year.

The national capital government has trained 2,500 people through the Green War Room across 27 departments to handle and implement the regular work. These 27 departments include departments of the Central Government, Delhi Government, and Municipal Corporation to resolve the problems caused.



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